Privacy Policy

Ottawa Home Care values the privacy of its clients and is committed to safeguarding personal and personal health information. This policy outlines how we collect, use, disclose, and protect your information while delivering home care services

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1. Collection, Use, and Disclosure of Personal Information

We collect personal information such as your name, address, contact details, health card number, and medical history. This information is gathered to provide healthcare services like assessments, treatments, and care plans. Information may be collected from you, your physician, or other healthcare providers, and disclosed to members of your care team or third parties (e.g., insurers) with your consent.

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2. Consent

You have the right to withhold or withdraw consent for the use or sharing of your information, though this may affect the quality of care we can provide. In cases where legal obligations require the sharing of information, we will inform you.

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3. Payment

We may use your personal information to facilitate payments for services or verify your entitlement to insurance benefits.

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4. Research and Internal Operations

Personal information may be used for research purposes in de-identified form, or for quality assurance within our organization.

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5. Legal and Compliance

Personal information may be disclosed if required by law or in response to a valid legal inquiry. We may also transfer information in the event of a corporate change.

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6. Storage and Safeguards

Your personal information will be stored securely within Canada, and we implement administrative, technical, and physical safeguards to protect it from unauthorized access.

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7. Access and Correction

You have the right to request access to or corrections of your health records. We will provide access within 30 days, except in circumstances where disclosure may cause harm or where prohibited by law.

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8. Changes to Privacy Policy

We may update this policy to comply with legal requirements or internal practices.

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9. Contact Information

For questions or to access your records, contact:

2 Lorry Greenberg Drive, Suite 300

Ottawa, Ontario

K1G 5H6
Phone : 613-746-7879
Email : ohc@ottawahomecare.ca
 

You can also contact the Office of the Privacy Commissioner of Canada for more information on your rights.

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Québec
K1A 1H3
Toll-free: 1-800-282-137